The promotion runs for five weeks, commencing on the 8th of January 2023 at 12:00am AEDT (2:00am NZDT), with final entries closing at 11.59pm AEDT (1:59am NZDT) on the 12th of February 2023 (Promotional Period).
This promotion is open to both Australian and New Zealand residents.
Entry is open to people aged 18 years or over.
The promotional terms and conditions can be accessed here.
Any product questions you have please phone 1800 627 231 (AUS) or email the Ferrero Consumer Service team at firstname.lastname@example.org (Monday to Friday from 8:00am – 6:00pm). For technical assistance, please contact us here.
To enter, entrants must undertake the following steps during the Promotional Period:
To be eligible to enter, entrants must purchase any one specially marked 750g or 1kg jar of Nutella from a Store. Specially marked jars may be available to purchase prior to the promotion commences; however, you cannot enter outside of the promotion period.
You will receive an on-screen confirmation message on the promotional website after you have entered your details, acknowledging that your entry has been received. You will also be notified by email and phone if you are a winner.
Unfortunately, entries can only be made during the promotional period. If you are having issues during the promotional period, please contact us here.
There will be one draw for 500 winners conducted at the conclusion of this promotion. Please refer to the Terms & Conditions for more details.
Winners will be notified by email and phone within seven business days of the draw, and their names will be published on the website from 01/03/23.
All Prizes must be claimed by 1:30pm (AEST) (3:30pm (NZST)) on 12/05/23.
Your prize will be mailed to the postal address provided in your entry form. Delivery timeframe dependent on Australia Post guidelines at the time of the promotion.
Multiple entries permitted, subject to the following:
You must retain your promotional product receipt/s for all claims as proof of purchase.
A draw for any prize/s which are unclaimed by the Prize Claim Date may take place amongst all nonwinning entries on 2:30pm (AEST) (4:30pm (NZST)) on 15/05/23 at the same location as the original draws. You must ensure you keep your proof of purchase should you be a second draw winner.
Any winner/s will be notified by phone and in writing within two days of determination and will be published on the Website on 16/05/23.
Please make sure that you haven’t already submitted an entry with that unique code, as codes can only be used once. If you’ve double checked your code carefully and are still experiencing issues, please take a screenshot of the page with the error message and state the unique code that you are trying to enter to email@example.com. A representative from Ferrero will be in touch within 48 hours once we receive this from you.
Please contact the Ferrero Consumer Service team at firstname.lastname@example.org and email across a photo of the scratched panel and the team can provide a replacement code.
The unique code is located on the lid sticker on the outside of the specially marked Nutella jar. Scratch the panel on the lid sticker to reveal the Unique Code.